| About our Oils Ordering Shipping and Returns About Aromatherapy |
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Where do your base oils and essentials come from?
All of our base oils are certified organic by the manufacturer/distributor.Our essential oils from here and abroad are wild, organic, or unsprayed.
We make it our responsibility to help small producers thrive. We are always looking for new products and suppliers with a consistently safe and clean environmental record. Our suppliers are chosen very carefully to ensure the highest quality of ingredients.
Where are all of your products made?
All of the raw ingredients are collected from everywhere in the world, but the manufacturing is done here in the USA.
How do you recommend I store my products after I receive them?
Our products contain natural preservatives. Heat and direct sunlight will degrade the quality of our products. In general, it is advisable to keep products no more then six months to ensure you continue to use the best quality products.
What kinds of chemicals should I avoid putting on my skin?
It is pretty obvious that anything chemically-derived is not the best thing for your skin or health. These are following chemicals you should avoid coming in contact with:
Parabens are a group of chemicals widely used as preservatives in the cosmetics and pharmaceutical industries.
Herbicides are used to kill unwanted plants.
Pesticides are substances or mixture of substances used to kill pests.
Artificial color and fragrances are a poor substitute for the real thing.
Animal by-products are never used in our products.
Our company does not test or support testing on animals. Our company is dedicated to providing safe personal care products without any chemicals that can be harmful to your health.
Can I place my order online, by fax, or by phone?
All of the above. Faxes and online ordering is preferred. If you prefer to provide us with your credit card information over the phone, we will be happy to assist you. Please call 1-305-433-4848 and one of our representatives will take your order.
Additional shipping charges will be incurred when shipping to Alaska, Hawaii and Puerto Rico.
Do you ship to International locations?
Currently we only ship to locations in Canada and the United States.
I am a professional massage therapist, how can I begin ordering?
You can begin ordering online by going to the Sign Up link on the homepage. Click on the Register link under the Wholesale heading. You will be asked to fill out your account information. We will review your information, and approve your account in one business day. You will receive a notification email that your account has been activated, and instructions on how to order.
If I'm not a professional, can I also place orders online?
Click on any of the shop links to go directly to the secure online shopping cart.
How do I know if I will like how your products smell?
Since smell is very subjective, we suggest ordering sample sizes. All of our products can be ordered in sample sizes by going to the Samples page.
How do I know my order has been shipped?
You will receive your package's tracking information to your email once the package has been sent. You can also login to your account in the shopping cart, and get your tracking information for each order.
How do I return something if I received the wrong item or my item was damaged?
Please contact us within 24 hours of receiving your package to issue an RMA (Return Merchandise Authorization) number. Please include a copy of the invoice with the RMA number we provide you. We will credit you upon receiving the package and ensuring that nothing has been used or opened. There will be a 30% restocking fee. Return shipping fees are the responsibility of the customer. We also recommend delivery confirmation and/or insurance in case the package is lost.
Inspect the package before accepting it from the carrier, if it appears oily or damaged do not accept or sign for it. If you open the package and find any damage, please notify us within 24 hours of receiving it. All packaging and interior packaging materials should be saved until the issue is resolved.
Where does the term Aromatherapy come from?
The word aromatherapy was coined by Rene-Maurice Gattefosse, a French chemist from the 1920s. One day, he burned himself in his lab and thrust his arm in lavender essential oil. His armed healed much faster and without much complication. In the literal meaning, aromatherapy means therapy accomplished through aroma.
What are essential oils?
Essential oils are volatile essences derived from plants, including roots, wood, leaves, herbs fruits, seeds, resins and spices. Similar to the vitamins we derive from the foods we eat, essential oils have the potential to benefit our health.
Essential oils can be extracted by steam distillation, CO2 extraction, absolutes, and cold press methods.
After being extracted, they are ready to use. Many oils continue to develop their properties after they have been removed from their source. This also means that the quality of oils can become diminished.
Essential oils reach people on many different levels, physical and emotional. Essential oils can be healing, energizing, and even relaxing.
Sometimes essentials oils will smell exactly like the plant they came from, or very different. Different locations in the world also affect the final aroma of essential oils. For example, lavender from France smells differently than lavender from Bulgaria.
Why is it better to use oils from plants versus scented chemicals produced in laboratories?
A few hundreds years ago, synthetic reproductions replaced essential oils as the main component in perfumes because it was cheaper to make chemical substitutes instead of using the real thing.
Nowadays, a lot of commercial companies have found it trendy to use essential oils as supplements to their chemical based products.
Our products are entirely natural-based, rather than chemically-based or synthetic.
Are there any safety concerns when using your products?
When in doubt, always consult a physician. We think it's particularly important to consult with a physician for pregnant women, children, or mature adults. It's a good idea to do a patch test and wait to see if any redness or irritation occurs over the period of 24 hours. Discontinue use if you develop any irritations.
Disclaimer: The information on our web site is for educational purposes only and may not be complete or may not be accurate, it is provided as a courtesy only. These statements/ information have not been evaluated by the Food and Drug Administration (FDA). These products are intended to support general well being and are not intended to prescribe, treat, diagnose, mitigate, prevent, or cure any condition or disease. Stop using if any discomfort/ irritation/ sensitization ensues. If conditions persist, please seek advice from your medical doctor.